Refund Policy

This Refund Policy explains the conditions under which returns and refunds may be accepted on ryvikacoffee.shop.

1. Return Eligibility

We accept returns only in the following situations:

The item received is defective

The item was damaged during transit

We do not accept returns for non-quality-related reasons, including but not limited to:

Change of mind

Buyer preference

Accidental order placement by the customer

Incorrect selection made by the customer after the order was placed

Normal wear, misuse, or damage caused after delivery

2. Shipping Damage Reporting Deadline

If your order arrives damaged in transit, you must notify us within 72 hours of the recorded delivery time. To review a transit damage claim, we require clear evidence submitted within that time period.

Please keep the original packaging and provide:

Your order number

Photos of the damaged item

Photos of the external packaging

Photos of any shipping label if available

3. Return Request Process

To request a return for an eligible defective or transit-damaged item, please follow these steps:

Step 1: Contact us by email at support@ryvikacoffee.shop

Step 2: Provide your order number

Step 3: Submit clear photos showing the defect or the shipping damage, including packaging photos when applicable

Step 4: We will review the materials and determine whether the request qualifies under this policy

Step 5: If approved, we will send return instructions

Step 6: Return the item according to the instructions provided

Step 7: Once the returned item is received and inspected, we will process the refund if the return is confirmed to meet the policy requirements

Please do not send items back without receiving return instructions from us first, as unauthorized returns may delay review and refund handling.

4. Return Shipping Cost

If the return is approved because the product is defective or was damaged in transit, we will bear the return shipping cost.

Because we do not accept returns for non-defective items or non-quality-related reasons, customer-paid discretionary returns are not part of this policy.

5. Refund Method

Approved refunds are issued to the original PayPal payment method used for the order. Refunds are not issued in cash, by check, to a different account, or by any alternative payment route unless required by law.

6. Refund Processing Time

After we receive and inspect the returned item, we generally process approved refunds within 5 business days. After the refund is submitted by us, PayPal or the customer’s financial institution may require additional time to post the funds back to the original account. This posting period may vary by provider.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@ryvikacoffee.shop. Cancellation requests are reviewed based on the order status at the time of the request.

If an order cancellation is approved before shipment, the payment will be handled back through the original PayPal payment route where applicable. However, some third-party payment processing charges or bank-related transaction charges may be non-refundable because those fees may already have been assessed by the payment provider during payment processing.

8. Non-Returnable Situations

We do not accept returns in the following situations:

The item is not defective

The item is not damaged in transit

The return request is based on preference, taste, or change of mind

The item has been used improperly

The damage was caused after delivery

The transit damage was reported after 72 hours from delivery

9. Contact Us

If you need help with an eligible return request, please contact us:

Email: support@ryvikacoffee.shop

Phone: +1 (402) 716-1142

Address: 8101 O St, Lincoln, NE 68510, United States