Contact Us

If you need assistance with an order, product information, shipping status, payment questions, or an approved return request, please contact us using the details below.

Customer Support Information

Website: ryvikacoffee.shop

Email: support@ryvikacoffee.shop

Phone: +1 (402) 716-1142

Office Address: 8101 O St, Lincoln, NE 68510, United States

Support Scope

Our customer support team can assist with the following matters:

Order questions before purchase

Payment-related questions

Shipping and delivery inquiries

Reports of items damaged in transit

Requests related to defective products

General policy questions

How to Contact Us

Email is the primary support channel for order-specific requests because it allows us to review written details and attachments more efficiently. When contacting us about an order, please include your full name, order number, and a clear description of the issue.

If you are reporting a damaged or defective item, please include:

Your order number

A description of the problem

Clear photos of the item

Clear photos of the outer packaging if shipping damage is involved

Shipping Damage Reporting Window

If your order arrives damaged in transit, you must report the issue within 72 hours of the recorded delivery time. Claims submitted after this period may not be eligible for review if the evidence required to verify transit damage is no longer available.

Live Chat

If live chat is available on the storefront, customers may use it for general questions. For order claims, damaged product reports, or return documentation, we may ask you to continue the conversation by email so that written records and supporting files can be reviewed properly.

Business Hours

Our store accepts orders online at any time. Customer service responses are generally handled during normal business days and may vary on weekends and public holidays.

Important Notice

We currently sell and ship only within the United States, including all 50 states. We do not offer international shipping. We do not offer custom-made or personalized products.